QUALITY CHECK: Icing Sugar, Fruit and Service from WannaWafel
The new, bright and shiny QUALITY CHECK – Q&A FOR BUSINESS is courtesy of Renaat with WannaWafel, an authentic Belgian waffel house in Victoria B.C. Now I’m hungry. 1) What is your definition of...
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What Do You Cost? The Price of Customer Loyalty
You try to find a picture of "Loyalty" Visited GardenWorks recently, a greenhouse and pottery store, to find a couple of pots. Yes, I’m very greenthumby. I must have walked around the store for 15...
View ArticleQUALITY CHECK: Lending Money but Giving Service from a Mortgage Advisor
I do tend to lean towards eateries when discussing customer service but let’s be clear, great service is essential in every industry, whether for our customers, clients or employees. Sean Dhillon is a...
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Sell Your Passion, Not Your Product
David Meerman Scott said it best, “No one cares about your product except you.” But dammit it’s super awesomeness in a can! Sure, sure…. I recommend not selling your product…sell yourself and why you...
View ArticleDuck, Duck, Goose isn’t Good Customer Service
I met my friend Todd at one of the local pubs, Irish Times, just a few nights ago. I hadn’t been inside in months, not for any negative reason, there is just a lot of different places to eat in town....
View ArticleOK, You Have Me. Now What Are You Going to Do With Me?
Shopping during holiday season isn’t the most enjoyable way to spend your time. And that’s really what you’re spending the most of: your time. Time finding parking. Time navigating the crowds. Time...
View ArticleGreat Customer Service is the Ultimate Upsell
Would you like that Keg-size? Have you seen our featured product? For a $1.99, you can get fries… These are all questions and suggestions to get the customer to spend more money. You may not need what...
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Service from the Back Nine from Highland Pacific Golf Course
It’s been far too long since I put a business to the The Upsell Q&A. Matt Diederichs, manager of the guest services team at Highland Pacific Golf Course said he was up for a few queries. Who am I...
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Pet Peeve: Too Many Staff Can Be Too Much of a Good Thing
You know that old joke, “how many (insert relevant person here) does it take to screw in a light bulb?” I often ask myself that question when I’m in a business…though I don’t tend to laugh at the...
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Tales of Customer Service: Highs and Lows of a Week
We encounter customer service every day in many different ways. From the gas station to the coffee shop, from the cable company call centre to the car dealership, the time we spend with businesses is...
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